Welcome to KeyProp

Do my tenants need an account to pay rent?

No. Tenants pay straight from a secure emailed link — no sign-up required. The optional portal just lets them see history and manage autopay.

What payment methods can tenants use?

Bank transfer (ACH) and debit/credit card. We show bank first because it's much cheaper; you choose whether you or the tenant covers the card processing fee.

When is rent charged?

KeyProp creates each charge and emails a pay link about 7 days before the tenant's due day. If a tenant is on autopay, their saved method is charged automatically on the due date.

I'm onboarding tenants who've lived here for a while — will they be charged for past months?

No. Billing is forward-only — KeyProp never creates back-charges. Just set each tenant's rent due day to match your current cycle.

What happens when a tenant moves out or a lease ends?

Archive the tenant (keeps their history) or let the lease lapse / end it from the Leases page. Either way, KeyProp automatically stops billing them.

Can I change just one month's rent or add a one-off charge?

Yes. On the Payments page you can adjust an unpaid charge's amount, cancel it, or add a one-off charge (like a utility) — optionally emailing the tenant a pay link.

How do I get paid?

Connect your bank via Stripe in Settings → Payments. Collected rent is transferred to your bank, usually 1–2 business days after a payment settles.

Is my data secure?

Yes. Data is stored with row-level security and encrypted in transit and at rest. Payments run through Stripe — we never store card or bank numbers on our servers.

What happens if I cancel my subscription?

Canceling keeps your data — you stay active until the end of the period you paid for, then the account goes read-only. Reactivate anytime to pick up where you left off. While inactive, automatic rent collection is paused and we'll email you about it.

How do I permanently delete my account?

Settings → Danger Zone → Delete my account (type DELETE to confirm). Export your data there first if you want a copy. Deletion cancels your subscription, turns off tenants' autopay, and starts a 30-day grace period during which you can still restore it. After 30 days it's permanent. Deletion is blocked while a tenant payment is still processing.

What does it cost?

Plans are tiered by number of units (Starter, Growth, Scale, Business). See the Pricing page for current rates. Bank/ACH payments carry low processing fees; cards are higher.

Can I accept cash, check, Venmo, or Zelle?

Yes. If a tenant pays you outside KeyProp, click Manual on the charge to mark it paid. It's recorded in your history and reports with no processing fee, so your books stay accurate.

Do you support Section 8 / housing-voucher tenants?

You can collect the tenant's portion online and record the housing authority's portion manually so the full rent is tracked. Per-charge partial-payment support (splitting one rent charge between the voucher and the tenant) is on our roadmap — for now, record each portion as it arrives.

Can I collect a security deposit or first month up front?

Yes — add move-in charges when you create the tenant, or use Add Charge on the Payments page for a one-off like a deposit, then email a pay link.

Can I change a tenant's rent?

Yes — edit the tenant's rent (or set a rent override), or change it as part of a lease renewal. You can also adjust a single upcoming charge's amount on the Payments page for a one-time change.

What if a payment fails or a tenant disputes a charge?

Failed autopay automatically falls back to emailing the tenant a pay link. For refunds or disputes on a paid charge, handle it in your Stripe dashboard — KeyProp keeps the record in sync.

Can tenants pay from their phone?

Yes. The pay link and checkout are mobile-friendly, so tenants can pay from the email on any device in under a minute.