We're here to help

Whether you have a question about features, pricing, or need help getting started — our team is ready to answer.

Email

General questions or feedback

hello@keyprop.io

Response Time

We reply fast

Within 2 hours

Priority Support

For existing customers

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Frequently asked questions

Can't find what you're looking for? Reach out and we'll get you an answer.

How long is the free trial?

14 days with full access to every feature. No credit card required to start.

Can I switch plans later?

Yes — upgrade or downgrade anytime. If you upgrade mid-cycle, you'll be prorated. If you downgrade, the change takes effect at your next billing date.

How does rent collection work?

Tenants pay via ACH (bank transfer) or credit card through their portal. Funds go directly to your connected bank account via Stripe.

What happens if I cancel?

You keep access until the end of your billing period. Your data is retained for 30 days in case you change your mind.

Do you offer refunds?

Yes — if you're not satisfied within the first 30 days, email us and we'll issue a full refund. No questions asked.

Can tenants use KeyProp for free?

Yes. Tenant accounts are always free — they can pay rent, submit maintenance requests, and view their lease at no cost.

Based in Austin, TX